Q: How come my pearls aren't floating?
A: Pearls do not float in water. You need the Transparent Water Gels to float them. If you already have them and prepared them according to our instructions then most probably you have added more than 1/2" of water over the last layer of the Transparent Water Gels on to in your vase.
Q: How to hydrate the Water Gels?
A: You have to soak the Water Gels in distilled or tap water for a minimum of 10 hours. You may use a container or zip lock bag. Add 10 measuring cups of Water for each individual Packet of the Transparent Water Gels.
Q: How come my Water Gels are not Transparent?
A: You either didn't fully hydrate the Water Gels or you didn't add enough water to the Water Gels in your vase.
Q: Can I transfer the vases after I prepare them?
A: Yes, you can but do not add that extra 1/2" of water on top so the Pearls stay in place during transportation.
Q: How do I store the Water Gels?
A: After hydrating them, you can store the Water Gels submerged in water in a container with a tight lid or zip lock bag. Do not keep the hydrated Water Gels out of Water for more than 4 hours or so, or they will go bad. DO NOT DEHYDRATE THEM.
Q: Do the Water Gels solidify or dissolve and are they permanent?
A: The Water Gels do not solidify nor dissolve. They expand and hold a lot of the Water while hydrating. They will last for several years if stored well.
Q: What colors do you have?
A: We have in stock most of the colors in the World in the Pearls and the Gems. For any colors you cannot find, please call/email us.
Q: How much do I need?
A: Each Transparent Water Gel Packet makes 8 measuring cups of the hydrated Water Gels. If your vases hold about 8 measuring cups of Water, you will need 1 Packet per vase. Typically 1 Pearls Pack of 40 Pearls per 1 to 2 Water Gels Packets, depending on your budget and the look you would like to achieve.
Q: What do I need to get this look?
A: You will need the Pearls, The Transparent Water Gels, Floating Candle, and at least one vase. We do not sell the vases, we sell everything that goes in the vases. We also have many types of Tea Lights that will light up in your vase and can be used with the Transparent Water Gels.
Q: Can I use Submersible Tea Lights with the Water Gels?
Q: What is the return policy?
A: 30 days from the order date. Unopened and unused products only for a full product refund. Please contact for a (hassel free) return authorization.
Q: Where are you located? Can I pick up?
A: We are located in Chicago on the north side. An appointment is needed to pick up. We are a studio based business. Please call us 872-203-9810. Hours: 9:00 am to 5:00 p.m Monday-Friday central time.
Q: How do I contact Vase Pearlfection?
A: We are available Monday-Friday 9:00 A.M to 5:00 P.M central time via email and telephone. email@example.com 872-203-9810.
Q: Do you offer whole sale?
A: Yes we do. Please contact us at 872.203.9810 or firstname.lastname@example.org for more information.