Q: How come my pearls aren't floating?

A: You either didn't use the Water Gels or you put too much water in your vase and your pearls are sinking.


Q: How to hydrate the Water Gels?

A: You have to soak the Water Gels in distilled/tap water for a minimum of 10 hours.  You may use a container or zip lock bag (9 measuring cups of Water per individual packet of Water Gels.)


Q: How come my Water Gels are not Transparent?

A: You either didn't fully hydrate the Water Gels or you didn't put water in your vase.  The Water in your vase with the Water Gels will make it look like you pearls are floating.


Q: How do I store the Water Gels?

A: You can store the Water Gels in a zip lock bag with water submerging the Gels.  Do not keep the hydrated Water Gels out of Water for too long or they will go bad.  You may reuse the Hydrated Water Gels and you cannot dehydrate them to go back to their original state.


Q: Do the Water Gels solidify?  Are they permanent?

A: The Water Gels do not solidify.  They expand and hold a lot of the Water while hydrating.  They are not permanent.


Q: What is the return policy?

A: 30 days from the order date.  Unopened and unused products only for a full product refund.


Q: Where are you located?  Can I pick up?

A: We are located in Chicago on the north side.  An appointment is needed to pick up.   We are a small studio based business.  Please call us 872-203-9810. 9:00 am to 5:00 p.m Monday-Friday central time.


Q: What colors do you have?

A: We have in stock most of the Colors in the World in the Pearls and the Gems.  For any colors you cannot find, please call/email us: Light Aqua Blue/Tiffany Blue, Baby Blue/Light Blue, Royal Blue, Light Pink/Baby Pink, Hot Pink/Fuchsia, Pink Rose, Antique Rose, Orchid /Lilac, Lavender, Bright Orange, Burnt Orange, Yellow, Lime Green, Apple Green, Kelly Green, Emerald Green, Olive, Mint Green, Sage Green, Champagne, Golden Taupe, Chocolate Brown, Sangria, Wine, Burgundy, Plum and more!.....Hearts, Baby Shower/Birthday, Butterflies, Dice, Pumpkins and more... they will all float in the Transparent Water Gels....


Q: How much do I need?

A: Each Transparent Water Gel Packet makes 8 measuring cups of the hydrated Water Gels.  If your vases hold about 8 measuring cups of Water, you will need 1 packet per vase. Typically 1 Pearls Pack of 80 pc per 2 to 4 Water Gels Packets, depending on your budget and the look you would like to achieve. 


Q: What do I need to get this look?

A: You will need the Pearls, The Transparent Water Gels, Floating Candle, and at least one vase.  We do not sell the vases, we sell everything that goes in the vases.  We also have tea lights that will light up your vase!


Q: How do I contact Vase Pearlfection?

A: We are available Monday-Friday 9:00 A.M to 5:00 P.M central time via email and telephone.  sales@vasepearlfection.com  872-203-9810.


Q: Do you offer whole sale?

A: Yes, we do. Please contact us at 872.203.9810 or sales@vasepearlfection.com for more information.




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